Cancellation, Refund, Exchange, and Return Policies

The product I want to return was bought on discount. Will I get refunded the full amount?
-No. You will only receive the exact amount paid for the product.

In case I return the products, will the COD/Shipping/Gifting charges be credited back?

• No. These are charges applicable each time an order is placed and are non-refundable.

WHAT ARE THE TERMS OF EXCHANGE POLICY?
• You can apply for an exchange for your order within 7 business days after an order has been delivered.
• Exchanges can only be done for the same products in a different size. It cannot be exchanged for another design in the same product category or against any other product across our website/app.
• If you wish to exchange products from a combo pack, the whole pack will have to be sent back to us. Partial returns aren’t accepted. If there is a manufacturing issue, or if you have any other query regarding this, you can email us on support@zayaho.com
• Gift wrapping charges are non-refundable and we will not be able to gift wrap any exchanges requested.
• If you have received wrong product or any thing is missing in parcel you have to make a unboxing video and show the parcel from all side then open and send that video at support@zayaho.com . we will check the video if product is already opened we will not give refund , return and exchange .

• To maintain strict hygiene standards of our products, we do not accept exchanges on several product categories, including but not limited to masks, boxers, shorts, sweat-activated t-shirts and socks. Zayaho.com may, at its discretion and without prior notice, change the products or categories to which this policy would apply.

WHAT ARE THE RETURN POLICY ?
• Customers can return their order within 7 business days after an order has been delivered. We have a reverse pick up facility for most pin codes. For pin codes that are non- serviceable by our courier partners against the reverse pick up policy, you will have to self ship the product(s).
• In the interest of hygiene, we may refuse returns where it’s obvious that the item has been worn, washed or soiled. Defective products need not be sent back to us, unless confirmed by the Customer Experience Team. If you have received a defective product, send us images at support@zayaho.com and we will get back to you. Once confirmed by the Customer Experience Team the refund will be provided either into your bank account or as TSS Money as per your convenience.
• If you have to return anything from a combo pack, the whole pack will have to be returned. There will not be any partial returns accepted. If there is a manufacturing issue, or if you have any other query regarding this, you can contact us on the number or email us on support@zayaho.com
• If you have received wrong product or any thing is missing in parcel you have to make a unboxing video and show the parcel from all side then open and send that video at support@zayaho.com . we will check the video if product is already opened we will not give refund , return and exchange .
• When you will return the product make sure all item should be there in package .
• Gift cards/vouchers and shipping charges are non-refundable.
• Gift wrapping charges will not be refunded if goods are returned. Also, we will not be able to gift wrap any replacements you have asked for.
• To maintain strict hygiene standards of our products, we do not accept returns on several product categories, including but not limited to masks, boxers, shorts, sweat-activated t-shirts and socks. Zayaho.com may, at its discretion and without prior notice, change the products or categories to which this policy would apply.

Cancellation policy
. Customers can cancel an order within 30 minutes after it was placed. Sellers, on the other hand, can cancel an order any time prior to shipment.
. when your cancellation has been done you will get your money back with in 24hr – 48hr or depend on your bank processing time .