How Do I Request for Return/Refund for My Delivered By Seller COD Orders? Sellers with the “Delivered by Seller” option arrange their own delivery. These sellers would call you to arrange the delivery schedule or an appointment in their nominated branches within 48 hours. Please keep your lines open to avoid delivery or fulfillment failure. Returning Delivered By Seller Orders: If you want to return an item that you purchased from a DBS Seller, you will have to directly coordinate your return and/or refund request to that same seller. You can contact the seller via clicking on ” Chat Now” on their Store Profile Please prepare the following information to provide to the seller:
- Order Number
- Product Name
- Reason for Return and/or Refund
- Refunds from canceled orders – Refund is automatically triggered once cancelation has been successfully processed.
- Refunds from returns -Refund is processed after Zayaho has done the quality evaluation of the returned item. All COD orders are refunded through Zayaho Wallet.